INFORMATION & FAQ

BANDANA SIZING

TIE & SNAP: Our Bandanas are made to be tied and snapped OR just snapped depending on your pet's neck size.  If you prefer a SNAP ONLY, measure your pet's neck and choose the SNAP ONLY size in parentheses. If your pet is between sizes, always size up because you can roll the bandana to adjust.

(For Example: Moose has an 18" neck and wears a LARGE because I prefer tying and then snapping. If I want to SNAP ONLY, he can wear a MEDIUM.)

XS - Up to 10” Neck Tied & Snapped (Up to 12" Neck SNAP ONLY)
S  -  Up to 12" Neck Tied & Snapped (Up to 14" Neck SNAP ONLY)
M -  Up to 16" Neck Tied  & Snapped (Up to 18" Neck SNAP ONLY)
L -   Up to 20" Neck Tied & Snapped  (Up to 24" Neck SNAP ONLY)


TIE & SNAP TUTORIAL:
https://www.youtube.com/watch?v=mV2_q3RZ9_s&feature=youtu.be

 

If your pet is between sizes, always size up because you can roll the bandana to adjust.

 

TERMS & CONDITIONS
Some of our products contain small pieces which can pose a choking hazard. Also, our bandanas are worn around the neck which can also be a choking hazard. Please supervise your pet at all times while wearing their accessories. We are not responsible for the misuse of our products. 

Our products are not 100% animal proof. We are not responsible for any damage caused by your pet.

CARE INSTRUCTIONS: 
Due to the item being handmade, we cannot guarantee bandana sizes will be EXACTLY the same size each time. We do promise to do our best to keep them uniform within their size range.

Please note that these items are handmade, not by factory. We pride ourselves in making quality products that are built to last. However, because of this, we do recommend spot treating/handwash only. The use of a washing machine is at your own risk.

Iron if needed. The faux leather label is water resistant and safe for hand washing as well. Please always monitor your dog while they are wearing any bandanas or accessories. We are not responsible for any misuse of our products.

DO WE SHIP INTERNATIONALLY?
Not at this time.

PROCESSING TIME:
Since most of our products are handmade and made to order, we aim for a processing time of 5-7 business days. Please be mindful of shipping delays due to COVID-19. 

RETURNS:
Due to the nature of our products being handmade and made to order, we do not offer returns or refunds. This is why we strongly encourage you to measure your pet or contact us with any questions or concerns before placing an order!


GET IN CONTACT WITH US:
INSTAGRAM: instagram.com/sadieandmoose
EMAIL: sadieandmooseco@gmail.com